How do I place an order on Visoyy?
Simply browse our collection, add your favorite purse to the cart, and proceed to checkout. Once your order is confirmed, you’ll receive a confirmation email with the details.
How can I track my order?
After your order is shipped, you will receive a tracking link on your registered email or phone number. You can use this link to check real-time updates on your delivery.
How long will it take to receive my order?
Orders are usually delivered within 4–7 business days depending on your location. For metro cities, delivery may be faster.
Do you offer express shipping?
Yes, express shipping is available for select locations at an additional cost. You can choose this option during checkout.
Do you ship internationally?
Currently, we deliver across India. International shipping options will be added soon.
Payments FAQ
What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and cash on delivery (COD) for select locations.
Is cash on delivery available?
Yes, COD is available in most serviceable pin codes. You can check availability at checkout.
Is my payment information secure?
Absolutely. All transactions on Visoyy are processed through secure, encrypted payment gateways.
Returns & Exchanges FAQ
What is your return policy?
We offer a 7-day return policy. If you’re not satisfied with your purchase, you can request a return within 7 days of delivery, provided the product is unused and in original condition with tags.
Can I exchange my purse for a different style or color
Yes, you can exchange your product for another available style or color within 7 days, subject to stock availability.
Are returns free of cost?
Yes, the first return or exchange is free. For additional returns from the same order, a small shipping fee may apply.
How long does it take to process a refund?
Refunds are processed within 5–7 business days after we receive the returned product and verify its condition.